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Cancellation Policy

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  1. 1. Canceling/changing a reservation by the customer:
    • In the months of January to March and in the months of November and December, with the exception of holidays and special dates, you can cancel/change a reservation, up to 14 daysbefore the arrival date.
    • In the months of April to October and on all holidays and special dates – you can cancel/change a reservation, up to 30 days before the arrival date.
    • In case of later cancellation/change, the guest will be charged the full amount.
    • Any cancellation will be charged 5% of cost or 100 NIS, the lower of the two.
    • In the event of a change in the order date, the cancellation date will be calculated according to the original order.
    • To cancel/change an order, please contact customer service by phone at +972-77-9920222 or by email at [email protected]
  1. Cancellation of an reservation by YalaRent:
    • YalaRent may not confirm or cancel a reservation, within 3 business days from the date of placing the order if one or more of the following conditions is met:
      • In the event that a pricing error is found and/ or any mistake is made in the order reservation, YalaRent will not be beholden to it, and may cancel the transaction with full refund, at it’s discretion.
      • In the event that the guest does not comply with the company’s hospitality policies.
    • In any case of cancellation and/or non-confirmation of the orderby the company, YalaRent will notify the costumer by email and/or by phone, as listed in the
    • If an order has been rejected by the company – the transaction will be cancelled without charge or will be fully refunded, by the means it was made.
    • The customer waives in advance any claim against the company in this matter.
  1. For any question, you can contact the customer service at +972-77-9920222 or through the contact form on our website: www.yalarent.com